Shipping Policy
Shipping Policy
We ship all orders from our distribution center in Atlanta, Georgia. Orders placed before 2 p.m. Eastern Time Monday through Friday ship the same day. Orders placed after 2 p.m. or on weekends ship the next business day. You will receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse.
Shipping rates
Orders with a subtotal of $29.00 or more ship free to addresses within the continental United States. For orders under $29.00, a flat shipping fee of $5.99 applies. This rate covers standard ground shipping via UPS or USPS.
Express shipping is available for an additional fee and is calculated at checkout based on your location and the weight of your order.
Delivery times
Standard shipping within the continental U.S. typically arrives in 3 to 5 business days from the date of shipment. Express shipping typically arrives in 1 to 2 business days. Delivery times are estimates and may vary due to carrier delays, weather conditions, or holiday volumes.
For orders to Alaska, Hawaii, and U.S. territories, shipping rates and delivery times are calculated at checkout and may take longer than standard continental U.S. delivery.
International shipping
We ship to most countries worldwide via DHL or USPS International. International shipping rates are calculated at checkout based on the destination country and the weight of your order. Delivery times vary by destination but typically range from 5 to 8 business days.
International customers are responsible for any customs duties, taxes, or import fees that may be applied by their country’s customs office. We do not collect these fees at checkout, and they are not included in the shipping cost. Customs policies vary by country, so we recommend checking with your local customs office before placing an order.
Order tracking
Once your order ships, you will receive an email with a tracking number and a link to track your package. You can also track your order anytime using the Track Order page on our site. Tracking updates are typically available within 24 hours of shipment.
Lost or damaged packages
If your package is lost in transit or arrives damaged, contact us immediately at Support@marrilllia.com with your order number. We will file a claim with the carrier and send a replacement or issue a refund as quickly as possible. For damaged items, include a photo of the damage and the packaging so we can process the claim efficiently.
Incorrect addresses
Please double-check your shipping address before completing your order. If you realize you entered an incorrect address after placing your order, contact us immediately at Support@marrilllia.com. We will do our best to update the address before the order ships. Once an order has been shipped, we cannot change the delivery address.