Contact Us | Marrilllia

Contact Us

We answer emails within one business day, usually faster. If your question is about an existing order, include your order number and we will pull up the details before we reply. If you are asking about sizing, fabric, care instructions, or availability, send it over. We would rather answer a question before you order than process a return after.

Our support email is Support@marrilllia.com. We check this inbox throughout the day, including weekends. For order-related questions, this is the fastest way to reach us.

If you prefer to use the contact form, you can do so below. We do not use automated response scripts. Every message is read and replied to by a person who has access to inventory, shipping, and production information. If we do not have an immediate answer, we tell you that and follow up when we do.

Before you email

If you have a question about shipping times, return process, or order status, check our Shipping Policy, Return & Refund Policy, or use the Track Order page. Most shipping and delivery questions are answered there, and the tracking page gives you real-time updates on your package.

For questions about how we handle your data, read our Privacy Policy and Terms and Conditions.

What to include in your email

If you are contacting us about a specific order, include your order number and the email address you used when you placed the order. If you are contacting us about a product, mention the product name and the size or color if applicable. If you are contacting us about a return, let us know which items you are returning and the reason. The more information you include, the faster we can help you.

Response times

We respond to all emails within one business day. If you email us on a weekend or holiday, we will reply on the next business day. During peak seasons, response times may be slightly longer, but we still aim to reply within 24 hours. If you have not received a reply within two business days, check your spam folder and then email us again.